Returns and 2-Year Warranty

We make mittens we want you to love, and we stand behind every pair. If something isn’t right, we’ll make it right.

Our 2-year warranty

Every item from Clover Mitten Co. comes with a 2-year warranty, starting the day it’s delivered. If anything fails because of how it was made, such as a seam that splits, stitching that comes loose, or a lining that comes apart, we’ll fix it.

What we’ll do: repair it, replace it, or refund you if we can’t. We cover the shipping.

How to claim: email us at roland@clovermittenco.com with your order number (or the email address you ordered with) and a couple of photos. No digging for receipts. We aim to reply within two business days.

Gifts are covered too. If someone gave you a Clover mitten, the warranty is yours.

What we can’t cover: lost or stolen items, damage from accidents or misuse, alterations, or repairs made by someone else. If you’re not sure whether something counts, ask. We’d rather look than guess.

30-day returns

Not the right fit? You have 30 days after delivery to send your order back. Try everything on at home and take your time.

• Please return items in good, clean condition. Tags and original packaging are nice to have but not required.
• Your order number or the email you ordered with is all the proof we need.
• Email roland@clovermittenco.com first so we can send you a return label and simple instructions. Items sent without a heads-up are harder for us to track, so please check in first.
• Sale items can be exchanged or returned for store credit.

Damaged, defective or wrong item?

Please let us know as soon as you open your order. Send a quick photo and we’ll send a replacement or refund, and cover the shipping.

Exchanges

Need a different size or color? Email us and we’ll help you swap. If you’d rather get your new pair sooner, place a new order and we’ll refund the original once it’s back with us.

Refunds

Once your return arrives, we’ll look it over and email you. Approved refunds go back to your original payment method as quickly as we can, and always within 10 business days. Your bank or card company may need a few extra days to post it.

If 15 business days have passed since we approved your return and you still don’t see the refund, email us at roland@clovermittenco.com and we’ll track it down.

Questions?

Email Roland at roland@clovermittenco.com. A real person reads every message.